Terms And Conditions

Maxio IT Solutions – Terms and Conditions

Welcome to maxio.ng! This website provides access to a wide range of tech products, services, and valuable tech tips and guides. These Terms and Conditions outline the website’s terms of use, so please review them carefully before using the site.

1.0 PAYMENT

1.1 Payment for goods ordered must be received before items are dispatched, unless a payment-on-delivery option has been agreed upon.
1.2 Payment via bank transfer or deposit is preferred, though cash payment is acceptable if needed.
1.3 All cash transfers must be verified before items are handed over to the customer.
1.4 Maxio IT Solutions is not liable for transactions from fraudulent accounts or stolen debit cards.

2.0 SHIPPING

2.1 We deliver to the bus stop nearest to your provided address or offer doorstep delivery, depending on location and item.
2.2 Doorstep delivery is only available within Lagos State; for locations outside Lagos, a pickup point will be arranged.
2.3 If you receive an incorrect item or an item damaged during dispatch, please contact us immediately.

3.0 PRICING

3.1 All prices listed are fixed. Unless a discount or coupon has been applied, the full listed price is required for delivery.
3.2 Delivery fees are not included in listed prices unless otherwise stated or agreed upon before delivery.

4.0 REFUND POLICY

4.1 We do not offer refunds; however, we will repair or replace products found to be faulty (or if an incorrect item was sent), provided they are within the warranty period.
4.2 Items that have been damaged or scratched by the customer beyond their original condition are not eligible for replacement.

5.0 WARRANTY

5.1 All items, unless otherwise noted, are eligible for return within three days if they do not match the description on our website or are found to be faulty.
5.2 After the initial three days, items are covered under a thirty-day warranty. During this period, faults will be repaired free of charge. If a repair is not possible, we will replace the item with an available option or another of the customer’s choice.
5.3 We offer ongoing support for customers outside the warranty period. While general assistance is free, physical repairs may incur a fee.
5.4 Customers are responsible for delivering and collecting items sent for repair unless another arrangement has been agreed upon.

5.5 The following are not covered under warranty:

  • Physical damage caused by drops, liquid spills, etc.
  • Items tampered with, modified, or repaired by the customer or a third party.
  • Software-related issues.
  • Shipping costs.
  • After the three-day inspection period: screens, hard drives/SSDs, keyboards, and batteries.

COMMENT

At Maxio IT Solutions, we are committed to ensuring customer satisfaction. Every product is rigorously tested before listing, and we strive to offer only quality items. Your feedback is invaluable to us. If you have any suggestions for improvement or comments about our services, we would love to hear from you. Thank you for choosing Maxio IT Solutions, and we hope to earn your loyalty to our brand.